Terms of service

TERMS OF SERVICE

Last updated: September 28, 2026

These Terms of Service govern your use of PawlieKnows.com and your purchase of products from Pawlie Knows. By visiting our website or purchasing a product, you agree to these terms.

  1. DIGITAL PRODUCTS

Pawlie Knows sells downloadable digital guides, checklists, planners, and related materials. No physical product will be shipped unless a product listing specifically states otherwise.

You are responsible for providing a correct email address and maintaining a device, internet connection, and software capable of opening the downloaded files.

  1. PERSONAL-USE LICENSE

Your purchase grants you a limited, nonexclusive, nontransferable license to use the digital product for your own personal, noncommercial use.

You may print copies for your personal use. You may not copy, share, email, upload, distribute, resell, sublicense, publish, modify for resale, or otherwise make the product available to another person or business without written permission from Pawlie Knows.

  1. EDUCATIONAL INFORMATION

Pawlie Knows products provide general educational and organizational information for parents and caregivers. They are not medical, legal, psychological, financial, or other professional advice and are not a substitute for guidance from a pediatrician or another qualified professional.

Every child and family is different. You are responsible for deciding whether information is appropriate for your circumstances. For a medical emergency, call 911 or contact an appropriate emergency service.

  1. ORDERS AND PAYMENT

Prices are shown in U.S. dollars unless otherwise stated. By placing an order, you confirm that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

We may refuse or cancel an order when fraud, unauthorized activity, pricing errors, technical problems, or violations of these terms are suspected. If we cancel a paid order, we will issue any refund that is legally required.

  1. DELIVERY

Digital products are generally delivered through a download link displayed after checkout or sent to the email address provided with the order. Delivery may occasionally be delayed by technical problems, security reviews, or incorrect customer information.

If you do not receive your download, please reply to your order confirmation email for assistance.

  1. REFUNDS AND CANCELLATIONS

Purchases are governed by our Return and Refund Policy, which is incorporated into these Terms of Service. Because digital products cannot be physically returned, all sales are final after the download has been accessed, except where otherwise required by law or stated in our policy.

  1. INTELLECTUAL PROPERTY

The Pawlie Knows name, Pawlie character, illustrations, branding, website content, written materials, downloadable products, graphics, and designs are owned by or licensed to Pawlie Knows and are protected by applicable intellectual-property laws.

Nothing in these terms transfers ownership of our intellectual property to you.

  1. PROHIBITED USES

You may not use our website or products to violate any law, infringe intellectual-property rights, distribute malicious software, collect information about others without permission, interfere with website security, misrepresent your identity, or engage in fraudulent or abusive conduct.

  1. THIRD-PARTY SERVICES

Our website may use or link to services operated by third parties, including Shopify and payment providers. We are not responsible for third-party websites, services, content, availability, or privacy practices. Your use of third-party services may be governed by separate terms.

  1. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and products are provided “as is” and “as available.” We do not guarantee that the website will always be uninterrupted or error-free, or that a product will produce a particular result.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pawlie Knows will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Where liability cannot be excluded, our total liability will not exceed the amount you paid for the product connected with the claim, except where applicable law requires otherwise.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Pawlie Knows harmless from claims, losses, or expenses resulting from your unlawful use of the website or products, your violation of these terms, or your infringement of another person’s rights.

  1. TERMINATION

We may suspend or terminate access to our website or digital products if you violate these terms, misuse a product, engage in fraud, or threaten the security or operation of the website.

  1. GOVERNING LAW

These terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles. Any dispute will be handled in a court with proper jurisdiction in Florida, unless applicable consumer law requires otherwise.

  1. CHANGES TO THESE TERMS

We may update these terms periodically. The current version will be posted on this page with its revised date. Changes will not retroactively reduce rights already granted for a completed purchase where prohibited by law.

  1. SEVERABILITY

If any provision of these terms is found unenforceable, the remaining provisions will continue in effect.

  1. CONTACT

For questions about these terms, your order, or a digital product, please contact Pawlie Knows through the contact information provided on PawlieKnows.com or reply to your order confirmation email.